US

• 8-12 Business Days
• Flat rate Shipping ($13.99 USD)

UK

• 7-10 Business Days
• Flat rate Shipping ($6.99 USD )

Germany

• 3-4 Business Days
• Flat rate Shipping ($4.99 USD)

Note

we offer free shipping on orders over $150 USD

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Our team handpicked your order and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday. During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.

There may be a delay in dispatching your order during our flash sales, promotions, or peak busy periods. Please allow 1-3 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest. You will receive an email confirmation when your order leaves our warehouse.

You should receive a tracking number in your email. Also you can check your order through our Portal Track order portal ,You can also reach out to our customer service team at support@celiamoda.com ,We offer 24/7 Customer Service and are eager to assist you with your order. Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered.

Yes we offer free shipping on orders over $150 USD

You can return your order within 14 days. Register the item(s) you wish to return using our online portal.

Go to Our Return Portal Make A Return  to start your return. Once the process is complete, you will be emailed a return label. We will happily exchange your item or issue you a refund for all or part of your order.

They must arrive back to us no later than 28 days from the delivery date.

No, After 14 days, we do not accept any returns . Please review products and decide within 14 days of when the item arrives.

Store credit is offered for any returned sale item or purchased using a discount code. Items purchased during the sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Returns must adhere to the following:

• Must be returned within 14 days of the items being delivered.

• Any sale items over 30% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.

• Any sale items over 60% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, easter, and holidays are deemed as final sales.

• Any Pre Order items are excluded from returns. Only exchanges or store credit.

• Items must be returned in their original packaging

• All tags must still be attached to the unworn item/s

• Items must not contain any evidence of wear, stains or odours

• If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

• Gift cards cannot be returned
  

If the above is not adhered to when you make the return. CELIA MODA reserve the right to return the item to you.

Helpful Tips :

• write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. 
• Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. 
• Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Celia Moda does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed please email us at support@celiamoda.com

All CELIA MODA orders are currently shipped from Our Warehouse in Poland . You may be subject to additional import fees upon delivery. . Note any orders from UK & Germany Duty Free Because we ship to them from Our Warehouse in Poland , and any orders in the US Above US$800 will be subjected to duties.

For US Customers : US new imports regulations from Poland will subject to 10% import duty .

Please email us at support@celiamoda.com with the subject “CANCEL ORDER: (ORDER NUMBER HERE)” and we will do our best to cancel the order on time. Please understand that we could not cancel the order if an order was already packaged and sent out for delivery. Cancellation can only happen within the first 12 hours of ordering. Otherwise, it is not guaranteed we could cancel it, and you might lose your shipping fee cost.

Can I Purchase An Item That Is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed on www.celiamoda.com. These items can be pre-ordered to secure once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.

I Have Purchased Two Different Pre-Orders With Different Shipping Dates?

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.

Please check the following before contacting our customer service team :

Check you have received an email confirming your order has been dispatched.

Check the tracking information that is included in your dispatch confirmation email using the relevant link.

Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.

Check nobody at your address has taken the delivery on your behalf.


Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.

+ Please contact the shipping company ( Courier That Shipped Your Package), which you will be notified upon recieving your order #.  and support@celiamoda.com  and we’ll do our best to resolve the issue as quickly as possible.

Order Processing Notes

Orders are shipped Monday to Friday excluding Polish Holidays

Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.

Once you have placed an order, you will receive a confirmation email shortly. To ensure that this goes into your inbox, please addsupport@celiamoda.com to your contacts. Otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, don't hesitate to contact us directly. 

support@bydavidkollar.com

If an item you have ordered is missing from the online order# that you receive after placing your order, it will likely have been removed because it is out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please get in touch with us immediately with the following information:

• Order Number
• Missing Item(s)

Our support team will investigate the matter and resolve the issue for you as quickly as possible.

** All missing item claims must be made within seven days of the delivery date of your order. **

support@celiamoda.com

If the product is confirmed to have a manufacturing fault or the wrong item was sent to you, we will replace the product or refund the product's price to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

Please reach out to us at support@celiamoda.com and start your return at Celia Moda Return Centre Make A Return so we can resolve this issue for you!