You can return your order within 14 days. Register the item(s) you wish to return using our online portal.

Go to Our Return Portal Make A Return  to start your return. Once the process is complete, you will be emailed a return label. We will happily exchange your item or issue you a refund for all or part of your order.

They must arrive back to us no later than 28 days from the delivery date.

No, After 14 days, we do not accept any returns . Please review products and decide within 14 days of when the item arrives.

Store credit is offered for any returned sale item or purchased using a discount code. Items purchased during the sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Returns must adhere to the following:

• Must be returned within 14 days of the items being delivered.

• Any sale items over 30% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.

• Any sale items over 60% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, easter, and holidays are deemed as final sales.

• Any Pre Order items are excluded from returns. Only exchanges or store credit.

• Items must be returned in their original packaging

• All tags must still be attached to the unworn item/s

• Items must not contain any evidence of wear, stains or odours

• If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

• Gift cards cannot be returned
  

If the above is not adhered to when you make the return. CELIA MODA reserve the right to return the item to you.

Helpful Tips :

• write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. 
• Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. 
• Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Celia Moda does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed please email us at support@celiamoda.com