T-backs Donna
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Shipping & Delivery
US
- 8-12 Business Days
- Flat rate Shipping ($13.99 USD)
UK
- 7-10 Business Days
- Flat rate Shipping ($6.99 USD )
Germany
- 3-4 Business Days
- Flat rate Shipping ($4.99 USD)
Note
we offer free shipping on orders over $150 USD
14-Days Hassle Free Return
We make every effort to ensure your complete satisfaction with your purchase. However, if the product does not meet your expectations, we offer a return option within 14 days of delivery. Goods must be in pristine condition and include all original labels and packaging. If you have any questions or concerns, our customer service team is always ready to help.
With limited exceptions, valid returns are refunded in the form of store credit or Refund to orginal payment as request from the customers. Damaged/defective items will be subject to an exchange if in stock.
All store credit, refunds, and/or exchanges that are due will be issued within 48 hours after the return is processed.
All final sale items are marked as such and cannot be returned for store credit.
You can find additional information about our Return Policy Here
Spend $150+USD Get Free Shipping
Hassle Free - 14 Day Returns
Buy Two Items & Get 3rd Item For Free
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Frequently Asked Questions
US
- 8-12 Business Days
- Flat rate Shipping ($13.99 USD)
UK
- 7-10 Business Days
- Flat rate Shipping ($6.99 USD )
Germany
- 3-4 Business Days
- Flat rate Shipping ($4.99 USD)
Note
we offer free shipping on orders over $150 USD
You can return your order within 14 days. Register the item(s) you wish to return using our online portal.
Go to our return portal page MAKE A RETURN to start your return. Once the process is complete, you will be emailed a return label. We will happily exchange your item or issue you a refund for all or part of your order.
They must arrive back to us no later than 28 days from the delivery date.
Yes we offer free shipping on orders over $150 USD
No we don't offer it now , but we plan to make plans in the near future .
We ship by ( Global Express , Fedex ,DHL ,UPS )
USA : Orders under $800USD will not be charged duties usually.
Germany : Duty free ( Because we ship from our Warehouse in Poland )
UK : Orders under 135 Pound Duty Free , Any order above 135 Pound will charged 2.5% Duty .
Customs may or may not charge an import duty. This is outside of our control.
We cannot be held responsible for how long it takes your order to pass through customs.
Please note that you will always be responsible for paying any import charges.
We work hard to ensure your order is processed quickly. We do this to make sure you get your order in the quickest time possible. Once you have placed your order we are unable to amend or cancel.
We do offer returns. The item(s) need to be registered on our returns portal within 14 days and received within 28 days.
Please keep your proof of postage safe until your return is confirmed via email.
We offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must return your original item and place a new order. Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method.